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Chanel

About Chanel

Chanel at 15 E 57th St in New York, NY, is a destination for those seeking refined, high-end fashion and iconic Chanel-branded goods.

As a distinguished clothing store, it offers the opportunity to explore the house’s celebrated style in a polished setting, whether you are searching for a signature wardrobe piece, a memorable accessory, or a sophisticated gift.

With its central Manhattan location, Chanel provides a convenient shopping experience for both local customers and visitors looking for timeless luxury and exceptional brand presentation.

Designed to accommodate different shopping preferences, Chanel offers delivery, in-store pick-up, and on-site services. Customers can plan an appointment for more dedicated assistance or stop in for a quick visit when time is limited.

The store also supports wheelchair access with an accessible entrance and wheelchair-accessible car park, helping make the visit more comfortable and convenient. Payments are easy and flexible, with credit cards, debit cards, and NFC mobile payments accepted.

Chanel is rated 3.90 out of 5 based on 448 customer reviews, reflecting feedback from a substantial number of visitors. For current information, appointments, services, or shopping assistance, contact the store at +1 212-355-5050.

Whether you are updating your wardrobe, selecting a meaningful present, or simply experiencing the distinctive appeal of Chanel fashion, this New York location offers a convenient and memorable way to shop.

★★★★☆ 3.90 rating (448 reviews)
Chanel
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Real Shopper Reviews

Quality Products

Carefully curated selection

Expert Staff

Friendly, knowledgeable help

Great Value

Competitive pricing always

Happy Customers

Satisfaction guaranteed

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Chanel

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Whether you're looking for something specific or just browsing, our knowledgeable team is here to help you find exactly what you need.

3.90
Star Rating
448+
Happy Customers

Customer Reviews

What shoppers say about us

TJ Corredine

TJ Corredine

6 years ago
★ ★ ★ ★ ★

Our Chanel experience was grand to say the least! We visited the store to get a beautiful gift for my amazing wife! The staff from the two doormen to Terry from the corporate office and our salesman Owen were all outstanding. They were extremely professional, personable, and helpful making our purchase. Highly recommend for exceptional accessories!!

Frenchie's

Frenchie's

8 months ago
★ ★ ★ ★ ★

Love Chanel! I love this boutique but also had great service at the Chanel store in Saks!

Ingrid Hill

Ingrid Hill

7 months ago
★ ★ ★ ★ ★

This years holiday display on W. 57th Street is beautiful!

Dae M

Dae M

year ago
★ ★ ★ ★ ★

The Atelier has since closed so I came here for fragrance. They have a great selection, including the Paris one I never knew existed. I didn’t get her name, but the sales associate who helped me identify a fragrance was very nice. It’s not quite the Atelier but I’d definitely come here again!

Alexander Azar

Alexander Azar

5 months ago
★ ★ ★ ★ ★

So I’m a regular at many high end stores. Louis Vuitton, Prada, Rick Owens, Gap, Versace, Dior. But I swore I’d never go to Chanel. However, I was dragged there by my friend Lionel, and when we went, I was underwhelmed with the selection. Until I met Sebastian. He was so kind and sweet and taught me so much about the brand and its history. Now I only shop at Chanel. Great brand. Great man!

Gustavo J

Gustavo J

3 years ago
★ ★ ★ ★ ★

I went to this store for the first time ever and I was really impressed by the attention at the entrence and all the way to my purchase. Rosemary was extremely helpful and helping me select what I wanted and even gave me a glass of wine and 2 bottles of water plus some free perfume samples!! All a great experience and yes definitely recommended.

Jennifer Uptain

Jennifer Uptain

5 months ago
★ ★ ★ ★ ★

From the moment you walk through the door you have an attendant that is with you to help you with whatever you have any interest in. So many beautiful things to look at in this store.

KyQueen16 Heard

KyQueen16 Heard

2 months ago
★ ★ ★ ★ ★

⭐⭐⭐⭐⭐ My experience at the Chanel 57th Street Boutique in New York City was absolutely exceptional and one I will never forget. I was visiting as part of my birthday celebration weekend, and Whitney provided outstanding service from beginning to end. She was warm, knowledgeable, patient, and truly made me feel valued as a client. Her attention to detail and commitment to creating a personalized experience made my visit incredibly special. I would also like to recognize the boutique manager, whose name I unfortunately do not remember. After learning I was celebrating my birthday, he went above and beyond to make the experience unforgettable. He surprised me with a beautiful Chanel gift bag filled with Chanel products and had champagne brought over for my friends and me so we could toast to my birthday. It was such a thoughtful and unexpected gesture that truly touched my heart. The level of hospitality, professionalism, and genuine care shown by the entire team was remarkable. What started as a shopping trip became one of the most memorable parts of my birthday celebration. Every detail reflected the luxury, elegance, and customer experience that Chanel represents. I cannot thank Whitney, the manager, and the entire team enough for making me feel so celebrated. I will gladly recommend the Chanel 57th Street Boutique to family, friends, and colleagues, and any future Chanel purchases I make will be through this boutique. Thank you for creating a birthday memory that I will cherish forever. Andrea Way

Destiny ren

Destiny ren

6 months ago
★ ★ ★ ★ ★

I had a wonderful experience at the Chanel Fifth Avenue boutique. From the moment I walked in, everything felt welcoming, elegant, and well-organized. My sales associate, Yvonne, was absolutely lovely to work with — professional, attentive, and genuinely thoughtful. She took the time to understand what I was looking for, answered all my questions with patience, and made the entire experience feel relaxed and enjoyable rather than rushed. Shopping at Chanel can sometimes feel intimidating, but Yvonne made it feel effortless and special. Her attention to detail and warm demeanor truly elevated the visit. Thank you to the Fifth Avenue team for such a great experience. I will definitely be back and would highly recommend asking for Yvonne!

Han

Han

6 months ago
★ ★ ★ ★ ★

Visited the Chanel Fifth Avenue boutique recently and once again had a great experience. This is the third Chanel piece I’ve purchased for my wife, and each visit has been consistently positive. I was assisted by Yvonne, who was outstanding throughout the entire process. She was friendly, knowledgeable, and incredibly patient, making the experience smooth and stress-free. She took the time to answer all my questions and offered thoughtful suggestions without ever being pushy. Buying a gift — especially something meaningful — can sometimes feel overwhelming, but Yvonne made it easy and enjoyable. Her professionalism and warm attitude really stood out. Highly recommend this location, and definitely ask for Yvonne if you visit.

Frequently Asked Questions

Common questions about Chanel

Business Features

Highlights & Amenities

Accessibility

  • Wheelchair-accessible entrance
  • Wheelchair-accessible car park

Service options

  • Delivery
  • In-store pick-up
  • On-site services

Planning

  • Appointment required
  • Quick visit

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Visit Our Store

Stop by and see us. We'd love to help you find what you're looking for.

Location

15 E 57th St, New York, NY 10022, United States

Store Hours

Closed · Tuesday 11 AM-7 PM
Saturday 11 AM-7 PM
Sunday 12-6 PM
Monday 11 AM-7 PM
Tuesday 11 AM-7 PM
Wednesday 11 AM-7 PM
Thursday 11 AM-7 PM
Friday 11 AM-7 PM
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